In order to fully comprehend the Fedex guarantee on money back, it’s important to understand these rules that can impact whether or not the shipping company is entitled to receive their money returned.
It is important to be aware that there are some limitations to the Fedex Money Back Guarantee that prevent shippers from getting a refund. One exception is when the shipment was delivered with no delay within the stipulated time frame. If the delivery is on time, they’ve done the job correctly. If it doesn’t arrive in time however, there are some exceptions that let Fedex to keep the money. These include strikes as well as extreme weather circumstances. Furthermore, Fedex may retain the funds if packages have additional options including signatures, for example, or the requirement of signatures. This means that Fedex has no control over whether the package is delivered at the time it was scheduled and is not responsible for if the package arrives later than anticipated.
For more information about the Fedex money-back guarantee, please review the attached video.